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Full-Time Job - Hospitality: Reservations Agent (2 Properties) (Anywhere, Namibia)

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Type: Full-Time | Industry: Hospitality | Location: Anywhere, Namibia | Closing Date: 03 Mar 2021

Reservations Agent (2 Properties)

Hiring Organisation: EasyStaff Job Recruitment Agency

To manage the reservations department in all aspects with the objective to convert enquiries from all segments into confirmed bookings
Internally: Direct Reporting to the DOSM of Hotel Group with dotted line to our Lodge General Managers. Sales Department, PR & Communications, Head Office
Lodges: The General Managers, HODs, Front Office and and Accounting teams
Externally: Direct clients, Local and International Tour Operators, Travel Agencies, Destination Management Companies, Online Travel Agencies, Corporate Companies, Incentive Houses, Wedding Organisers and similar business partners
Affiliations/ Partners: Representation Offices, Consortia, Airlines, Tourism Boards
Daily management of the mailboxes of both lodges reservations, adhering to 24-hour response policy and applying International business email etiquette
Ensuring all incoming calls are handled with courtesy and ensure efficient resolution of all enquiries for various hotel services
Analysing all guest and agent requirements through telephone and emails and recommend suitable options with the aim to confirm bookings
Managing the inventory of both lodges effectively
Entering and managing all booking data in the property PMS
Creating and distributing the daily pick up report for both lodges
Updating rates and availability for all booking channels (Opera/SynXis, OTA extranets)
Conducting regular and self-initiated rate parity checks across all online channels
Providing information on accessibility, product features and leisure facilities to direct clients and business partners upon request
Upselling all facilities and assist clients and business partners in building their travel itineraries
Creating proposals for direct clients and following up
Handle group requests from proposal through confirmation to handover to the operations
Updating content, rates and availability on OTA extranets, retrieving booking data from them
Ensuring booking details such as pre-booked excursions, guest preferences, dietary requirements, special occasions or transfer requirements are communicated in advance to the Operations
Develop and maintain professional relationships with business partners, locally and internationally through daily interactions related to reservations
Excellent communication- and interpersonal skills
Selling and negotiation skills
Attention to detail
Sensible prioritizing
Problem solving abilities
Organisational skills
Excellent time management
Self-drive, pro-activeness and discipline
Ability to work independently and with minimal supervision at times
Creativity and innovative thinking
Rational decision making
Minimum of 1 year work experience in luxury hospitality
Good knowledge of hotel business and operations as well as the nature of the travel trade and its requirements
Fluency in English, German would be an advantage
Based 50 km out of Windhoek and in regular intervals at second lodge for days at a time
Accommodation and Meals included on site
Remote location
1 x Transport to and from Windhoek per month included
Person has to be a strong person
Previous experience on Opera would be an advantage
German/other languages might also be an advantage
Drivers’ license will be an advantage
Previous experience on staying remote to be an advantage
Team worker
Someone who will go the extra mile
Need to be able to think for him/herself
Must have traceable references
If you qualify for this position, please forward AN UPDATED CV AS WELL AS A RECENT COLOR PHOTO to [Email address withheld to avoid spam. Please log in to see application contact details.] (NOT GMAIL)
CV'S that are not updated and that are not accompanied with recent color photo will be deleted.
Please do not apply if you do not qualify for this position

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