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Full-Time Job - Hospitality: Duty Manager (Windhoek, Namibia)

Marigold Hotel

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Type: Full-Time | Industry: Hospitality | Location: Windhoek, Namibia | Closing Date: 17 Jun 2020

Duty Manager

Hiring Organisation: Marigold Hotel

We are seeking an organized and enthusiastic duty manager to join our growing company.
You must enjoy working in a fast-paced, collaborative environment.
You will be responsible for leading your team to success and ensuring all work processes flow efficiently in order to help bring projects to completion.
Management experience and the ability to prioritize and delegate tasks are a must
Job Overview
The duty manager will oversee the daily operation of the hotel, ensuring all departments run smoothly.
Help foster a positive working environment for all workers and check in regularly to ensure employee satisfaction.
Maintain open lines of communication between all departments.
Build and maintain positive client and customer relationships.
Perform general office duties as needed (sending/answering emails, phone calls, filing/electronically inputting forms, etc.)
Responsibilities and Duties
Direct, oversee, and manage daily operations for our organization
Uphold and enforce company policies and procedures and implement new processes
Suggest changes to operating standards in order to improve the efficiency of work
Set departmental goals and create plans of action for achieving them
Work with the management team to resolve any issues and complaints
Help foster a positive working environment for all workers and check in regularly to ensure employee satisfaction
Maintain an efficient, organized workspace that encourages productivity at all times
Complete daily operational tasks in a timely manner
Perform general office duties as needed (sending/answering emails, phone calls, filing/electronically inputting forms, etc.)
Build and maintain positive client and customer relationships
Set-up and attend company meetings as required
Train new staff in company processes and procedures
Organize and distribute schedules and assignments
Maintain open lines of communication between all departments

Qualifications Key Competencies and Qualities
Culinary degree is preferred but not essential
Great Organisational skills
Ability to forecast how much stock is need (food and beverage)
Ability to delegate tasks effectively and ensure the tasks are carried out to a satisfactory standard
Great Leadership abilities
Deep Knowledge of the food and beverage industry
Customer service oriented mindset
Ability to communicate with all levels of staffing
Ability to create reports and take ownership

Job Experience Level

Mid - Senior Level

Salary Range

Market Related Salary

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