Full-Time Job - Hospitality: Reservation And Debtors Clerk (Windhoek, Namibia)
Reservation And Debtors Clerk
Hiring Organisation: Marigold Hotel
Responds to communications from guests, travel agents, and referral networks concerning reservations arriving by email, telephone, telex, or through a reservation system.
Creates and maintains reservation records-usually by date of arrival and alphabetical listing. Prepares confirmation and promptly processes any cancellations and modifications.
Manage City Ledgers / Debtors Additional duties may include preparing the list of expected arrivals for the front office, assisting in preregistration activities when appropriate, and processing advance reservation deposits.
Responsibilities and Duties
Processes reservations by mail, telephone, fax or central reservation systems referrals. Processes reservations from the sales office, other hotel departments, and travel agents. Knows the type of rooms available as well as their location and layout.
Knows the selling status, rates, and benefits of all packages plans.
Knows the credit policy of the hotel and how to code each reservation.
Determines room rates based on the selling tactics of the hotel.
Have a good eye for details
Prepares booking confirmations
Communicates reservation information to the front desk.
Processes cancellations and modifications and promptly relays this information to the front desk.
Understands the hotel's policy on guaranteed reservations and no-shows.
Processes advance deposits on reservations. Tracks future room availability on the basis of reservations.
Helps develop room revenue and occupancy forecasts.
High school diploma or equivalent
Significant work experience handling guest service responsibilities, preferably
in a hotel/reception setting
Excellent knowledge of Innkeeper and all other relevant computer programs
Able to work with minimum supervision
Excellent written and verbal communication skills
Fluent in English
A proactive approach to dealing with issues that may arise
Highly organized, able to multitask and prioritize and work under pressure
Job Experience Level
Market Related Salary