Full-Time Job - Media: Operations & Development Supervisor (Windhoek, Namibia)
Operations & Development Supervisor
Hiring Organisation: JCDecaux Namibia
Operations & Development Supervisor -Namibia
Location: Windhoek, Khomas Region, Namibia
Salary: Basic Salary
Job Ref: NAMOPS
Summary: JCDecaux Africa is seeking a strong operational manager who has a hands on approach.
Purpose of Job
Establish, manage and develop effective and efficient operational teams, including contractors, in line with budgetary targets, to ensure we are delivering a best in class performance, providing our commercial teams with an operational competitive advantage; providing our media clients with a compelling reason to continue to buy JCDecaux products and services. Defining processes, procedures and use of systems to ensure we are managing all data in accordance with Group guidelines.
To acquire 3rd party advertising rights to private and government owned properties throughout Namibia as directed from time to time. The successful applicant will be responsible for all aspects associated with management of all leases, applications for rights and approvals with Local Municipalities when applicable.
Must have a tertiary qualification
Must have at least 5 years operational management or similar experience
Must be proficient in local language (written and oral)
Must be proficient in English (written and oral)
University graduate or equivalent (technical subject)
Preference will be given to citizens of the country
Valid Drivers License & Valid Passport
Key responsibilities & Functions
To build and maintain loyalty between the advertiser and JCDecaux through innovative technology, high quality standards and professional service level.
Manage the operational performance of planned and reactive maintenance against contractual and internal KPIs, especially cleanliness of assets (particularly digital), site presentation, branding, illumination, painting, mechanical repairs, poster presentation. on a monthly basis
Manage in-house flighting performance to ensure on time and right first time targets are met (in line with Group guidelines)
Review in-house v subcontractors for best value on an annual basis.
Review reactive performance against landlords and advertising sales complaints and escalate where required: target is same day/24hrs.
Review operational flexibility to ensure, within reason, changing demands from both landlords and advertising clients can be met.
Monitor and manage any obstructions to our assets, liaising with Development where landlord engagement is required.
Work closely with Development team on new product development and services to ensure the asset base evolves in line with landlord partners and advertising clients’ expectations
Manage Health & Safety action plans on a monthly basis.
Manage monthly stock checks and records of plant/PPE/tools receipt by employees.
Manage cleanliness and orderliness of employees, vehicles, depots and storage to Group standards.
Manage people, vehicle, asset quality, electrical, mechanical and structural & safety inspection action plans.
Manage all capex projects to ensure product delivery and on site works are on time, to standard, safe and in-charge dates and cost targets are met.
Review costs on a monthly basis.
Approve all recruitment and salaries in line with Head Office processes.
Produce monthly Operations report
Liaise with direct management for any operational support and guidance, escalating any major issues with immediate effect.
Ensure all data management processes follow Group guidelines.
Feedback ideas for system/process evolution.
Treat all expenditure as if it was your own.
Sourcing of properties (private landlords & property management groups) suitable for commercial advertising
Interpretation of Municipal By-Laws to ensure compliance for proposed new sites so that only procurable sites are pursued
Actively identifying and pursuing new property developments
Taking photographs of potential site and liaising with marketing department for mock-ups including populating onto internal mapping system to present to council, in applications
Negotiating the terms and conditions of Lease Agreements with Landlords
Proactive networking and fostering good relationships with Landlords and Developers
Networking with council members
Preparation of documents/Applications for Municipal and Provincial approvals
Preparation of documents for South African National Roads Agency approvals, where applicable
Developing relations with our sales department and understanding which clients advertise in certain regions of Namibia.
A full understanding of which media types or sizes of billboards belong in certain areas (regional, metro and suburban etc)
Complete and detailed building files being compiled and submitted for internal/external approvals
Co-ordinating with the Groups operations team to ensure sites approved are built on the approved locations
To develop and manage retail portfolio programme
The Asset Management executive actively endeavours to maximise net income per property through:
Reducing site rental to landlords
Focus on development or re-development of street furniture portfolio to maximise income
Renewal of existing leases
Lease administration, renegotiating existing leases
Ensure that renewal of leases with landlord is achieved prior to expiry
Ensure that the renewal of approvable billboards is renewed via the local authority
Management of problem properties
Advising on and implementation of lease renewals or new leases
Key Reports: Flighting and maintenance personnel, contractors.
Ensure quarterly KPA reviews are conducted, recorded and ‘smart’ objectives agreed.
Review all job descriptions annually.
Identify personal development programmes to assist in the retention of key employees.
Conduct monthly team meetings.
Build loyalty with our staff that provides them with job security, peace of mind, the opportunity to grow and develop as individuals within the Branch, the Division, or the Group, and furthermore, to reward them appropriately on a performance driven basis through standard and incentivised remuneration.
Build our brand, across the division, that enforces our product as the best available
Facilitate strong communication links between all stakeholders
Provide strong management control over all business disciplines
Strong interpersonal skills across a broad spectrum, ranging from negotiation, communication, mentoring and essential leadership requirements
Easy adaptation to differing cultural and language barriers, relative to each market within country.
Strong and proficient administrative skills across all business disciplines as well as a methodical, disciplined and accurate reporting approach to all business requirements
Excellent client-service, with an affinity and ability towards listening to what our client’s needs and requirements are at all times
A presentable and tidy appearance at all times, reflecting a high level of professionalism, integrity and interest levels in full accordance with the seniority of the position
The ability to deal with a multitude of diverse challenges requiring a strong and calm attitude to being able to logically cope with these pressures and frustrations that at times arises and which may frustrate ‘normal’ business practice
A “stand-alone” entrepreneur, with confident ability to lead others, to make the right decisions and to deliver what is best for both the advertiser and our shareholders
Someone who is passionately driven by a personal desire to succeed and be rewarded for delivered success
A person wanting a professional career and not just a short-term solution to a career problem or career change
Someone who has a genuine interest in the varied opportunities that Africa provides as well as a desire to travel and experience life in a broader-scope than is typically the ‘norm’.
Key performance indicators
Achieve operational budgets
Deliver maintenance programmes on time, to standard and within cost forecasts
Deliver new installations on time, to standard and within capex forecast
Quality of assets
Health & Safety
Retain key staff
** DO NOT APPLY IF YOU DO NOT MEET ALL CRITERIA **
Send your cover letter (stating your notice period and required remuneration) and updated full CV ( with full picture) with contactable references (no mobile phone numbers).
Job Experience Level
Mid - Senior Level
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