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Full-Time Job - Hospitality: Hotel Assistant General Manager (Lüderitz, Namibia)

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Type: Full-Time | Industry: Hospitality | Location: Lüderitz, Namibia | Closing Date: 31 Mar 2019

Hotel Assistant General Manager

Hiring Organisation: HR Line


Our client is looking for a Hotel Assistant General Manager.

The assistant manager is involved in the day to day running of the hotel, including carrying out duty management. His/ her job outlook is probably the most challenging, but it promises to offer a most rewarding experience. His/ her job duties involve overall care of the hotel. These include everything from staff management to stock control or/ and from guest welfare to maintenance. His/ her ultimate task is to assist the Hotel General Manager.

Some of the duties and responsibilities of the role include:
• Manage hotel operations;
• Managing budgets and financial plans and controlling expenditure;
• Maintaining statistical and financial records;
• setting and achieving sales and profit targets;
• recruiting , training, motivating, disciplining and monitoring staff;
• Planning work schedules for individuals and teams;
• Meeting and greeting customers;
• Dealing with customer complaints;
• Maintain a high profile within the hotel and to have regular positive contact with guests throughout their stay;
• Addressing problems and troubleshooting;
• Ensuring events and conferences run smoothly;
• Supervising maintenance, supplies, renovations and furnishings;
• Dealing with contractors and suppliers;
• Ensuring security is effective;
• Carrying out inspections of property and services;
• Ensuring compliance with licensing laws, fire safety documentation, health and safety and other statutory regulations;
• Give the lead and ensure that electronic booking engines are used to its fullest to the benefit the hotel operations;
• Set room rates and monitor income and expenses with Rooms Division Manager;
• Plan menus and set prices in conjunction with Head Chef and F&B Manager;
• Observe and monitor managers' performance to make sure that company rules and policies are being followed;
• Organising management team duties and timetables;
• Carrying out disciplinary procedures when necessary and supervision of staff accommodation to ensure standards are being adhered to;
• Answer questions about hotel policies and services while at the same time resolve customers' complaints;
• Inspect hotel for atmosphere, cleanliness and appearance and correct where necessary; and
• Coordinate front-office duties and resolve problems-if any.

Our client is looking for someone who has:
• A friendly personality;
• Excellent interpersonal and communication skills;
• Be able to work professionally and flexibly;
• Able to work well under pressure;
• Works independently and as part of a team;
• Ability to accurately record information;
• Enjoys working with and helping people;
• Knowledge in administration and management of business operations;
• Be able to work as a team and manage a team without any pressure;
• Person with a outgoing character and hardworking; and
• Excellent numeric, administrative and organizational skills.

Education and qualifications:

• Good background in Economics and Accounting is an advantage;
• Fluency in English;
• Foreign Languages are an advantage;
• Should have at least a bachelor's degree in business, hotel or hospitality management Or equivalent experience in a 4 star hotel; and
• Must have previous Hotel Management Experience (F&B or Front Office) in a 3 star hotel.

Job Experience Level


Salary Range

N$ 20,001 - N$ 35,000

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